In the current economy, Government agencies are challenged to meet public expectations in terms of cost savings and productivity. gPlex® Contact Center technology offers government agencies an all-in-one call center solution designed to help the public sector save money and be within budget. gPlex® Contact Center solution is convenient and user friendly, allowing cross agency functionality and access.
* Improve interaction experiences with citizens.
* Enable the public to communicate with you the way they want.
* Proactive, automated outbound communications.
* Real-time scalability and flexibility.
* Disaster recovery.
gPlex® Contact Center Solution for Maximizing satisfaction in terms of Customer Interaction