gPlex® Screen Recording helps you identify the strengths of your agents and areas where they may be struggling. Having a better understanding of agent weaknesses allows you to provide additional training where needed, leading to improved agent efficiency. In turn, this means improved average handling time (AHT), increased first-call resolution (FCR), and more satisfied customers.
Screen recording also provides you with the flexibility to define periods of time during which agent desktops screens will be recorded. gPlex's timed schedules provide a quick and easy way to ensure the right data is captured at that right time including chat and emails.
* Full-motion video capture.
* Support for multiple monitors.
* Synchronized audio/video playback.
* Seamlessly integrated into gPlex Quality Management.
gPlex® - Ensure quality interactions through Screen Recording