The travel and hospitality industry is extremely competitive due to factors such as Internet tools and discount websites. Travelers are often looking for value and travel deals, so it is also essential that travel operators look for ways to cut operational costs, while maintaining quality of service. gPlex® for travel and hospitality industry addresses the needs and concerns of both the travelers and the travel providers.
* Automated notifications such as flight confirmation, delays, and cancellations.
* Travelers avoid long wait times.
* Integrates with reservation systems.
* Increases customer loyalty.
* Allows traveler access anytime, anywhere in the world.
* Priority routing for travel agents, elite members.
* Upselling opportunities for tailored products and services.
* Modular and flexible system allows for adaptation to seasonal changes in activity.
gPlex® Contact Center - Increase your Customer Loyalty